Optimize your operations with advanced logistics and supply chain knowledge
The Master in Logistics and Supply Chain Management offers the participant the opportunity to obtain an introduction to operations management and the main supply chain issues faced by supply chain managers. The program provides an in-depth understanding of the concepts and tools needed to gain a competitive advantage through operations and core business process management, demonstrating how business strategies require different types of processes and supply chains, and how operational capabilities support strategies for competitive advantage.
Our executive master's degrees have a modular and flexible format that adapts to your needs. You can choose to obtain a postgraduate degree by taking 8 months of the specialization in Logistics and Supply Chain Management or obtain a master's degree by adding 4 more months of General Management, before or after the specialization. In addition, the contents are taught in hybrid format, combining 50% face-to-face and 50% online.
Quantitative Methods
Critical Thinking and Decision Making
Module 1
Financial Accounting and Value Creation
General Management (Strategy)
Module 2
General Management (Leadership)
Economy and Environment
Module 3
Digital Transformation
Sustainable Strategy
Module 4
Business Process Fundamentals
Managerial Decision Analysis
Module 5
Demand Planning and Inventory Management
Advanced Quantitative Methods
Module 6
Big Data and Analytics
The Science of Lean
Module 7
New Technologies for Supply Chain Management
Service Management
Module 8
Complex Systems Analytics
Operations Strategy
Sustainable Operations
Module 9
Platform Model Business
Supply Chain Strategy
*The pre-program is taken only once, either at the beginning of the master's or graduate program.
**The General Management modules must be completed at the end of the specialization if you wish to obtain the master's degree.
***Postgraduate modules are those that must be completed for the postgraduate degree only.
INCAE reserves the right to make changes to its programs.
*150 for admission fee.
This master's degree is aimed at professionals who occupy positions such as functional managers, heads, entrepreneurs, chiefs or even people with high potential in various areas of operations and logistics in manufacturing, distribution and retail companies who wish to strengthen their knowledge of the impact of the supply chain.
| Costa Rica / Panama | |
| Total postgraduate investment | $ 16,500 |
| Total master's degree investment | $ 24,500 |
The investment includes tuition, teaching materials and meals during all on-site modules at the Costa Rica campus and the executive center in Panama. It does not include lodging or transportation. For accommodation options, please contact our Admissions Manager directly.
Ask about special benefits for companies whose executives are enrolled in this master's program.
We offer you different financing options, programs and scholarships to help you cover the cost of the master's degree.
"I'm from the creative area and I realized that when the social sciences come together with the exact sciences it creates a total explosion of knowledge and that's what allows us to really understand the needs of clients."
Teaching areas
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Programs
Executive Programs
Luis López is a Full Professor at INCAE Business School and a specialist in the area of Operations Management and Technology. He has taught courses in the master's degree programs of INCAE, both in the residential and executive programs, and in executive seminars in different countries.
He has experience as a consultant to companies in several Latin American countries, especially in Technology Management, Manufacturing Strategy, and Strategic Simulation. Recently he has explored possible uses of continuous simulation in environments that combine continuous flows with discrete flows in the production, transportation and storage of goods.
He has extensive experience as a consultant for companies and organizations in different Latin American countries, especially in Operations Management, Technology and Innovation Management and Strategic Simulation. He participates in Boards of Directors of several companies.
He has publications in several specialized journals, such as Journal of International Business Studies, British Journal of Management, Management Decision, Journal of Product Innovation Management, among others. He has also developed a large number of teaching materials, cases and simulators.
He completed his doctoral studies at the Sloan School of Business, Massachusetts Institute of Technology (MIT).
He holds a Master in Business Administration (INCAE, graduated with distinction), Electrical Engineer, Universidad de Costa Rica, B. S. Marine Engineering (U. S. Merchant Marine Academy, graduated with distinction).
He is a full professor of INCAE in the area of Operations Management, Technology and System Dynamics. He has taught in the master's degree courses of INCAE, both in the residential and executive programs, and in the executive seminars of INCAE in different countries.
He has several years of experience as a consultant to companies in several Latin American countries, especially in Operations Strategy, Supply Chain Management and Strategic Simulation.
He uses simulation models for strategic scenario planning and analysis of complex situations. He has developed simulation models to evaluate capacity requirements in processing plants, to assess behaviors of multi-store and multi-product supply chains in various industries, to estimate behaviors in hospital care networks, to determine the impact of contracting modalities in logistics processes, to study supply chains in service operations and to explore the dynamics of judicial supply chains.
He has done work related to the interaction between traditional strategic planning and the determination of resource requirements and needs over time. Recently he has explored possible uses of simulation in environments that combine continuous flows with discrete flows in the production, transportation and storage of goods.
Bernard Kilian is Dean of Faculty and Research at INCAE Business School, where he also teaches courses in the areas of Microeconomics and Operations Management as a full professor. A native of Germany, he holds a Ph.D. in Environmental Resource Economics and an M.Sc. in Agricultural Sciences with emphasis in Economics, both from the University of Hohenheim, Germany.
Prior to joining INCAE, he was in charge of the economic project within a national macro project in Germany called precision agriculture. He also taught at the graduate level at the University of Hohenheim, and was a visiting professor at the University of Minnesota. He has led numerous market studies on sustainable products in international markets.
As a full professor of INCAE in the master's degree programs, he has a vast experience, backed by several years of professional practice. Professor Kilian teaches courses in the areas of Microeconomics and Operations Management.
Articles
Research work
Full Professor in Operations Management and Microeconomics, INCAE Business School.
Sustainable Market Intelligence Center CIMS, Costa Rica. Former Production and Research Manager.
Since May 2005, part-time. University of Hohenheim, Department of Agricultural Economics. Project Manager
March 1999 - July 2002 Economic Project part of the National Research and Development Project Administration and Management System for Precision Agriculture to increase the efficiency of agricultural activity and promote its compatibility with the environment. Promoted and directed by the German Ministry of Education and Science.
1999-2000.
Courses given:
1993-1994.
Emphasis:
Consulting:
Concentration: Econometrics -The objective of the visit was to exchange metrological concepts for testing improvements in precision profitability in agriculture. Timirjasew-Akademie. Moscow, Russia, May 20-28, 2000 Tiblise State University. Tiblise, Georgia,
19 -26 October 2001 TEMPUS Project: Restructuring of the economic program in universities in Eastern European countries. Promoted by the European Union. -The purpose of the exchange was to support Eastern European Universities to develop in them Economics departments, and I also offered courses in Natural Resources Economics. Workshops promoted by the European Union: Joint Action: Policies to Control the Environmental Impacts of Agriculture.
17-19 May 2000 Oslo, Norway Workshop on Mineral Emissions from Agriculture,
January 25-28, 1996 European Commission (EU), Directorate for Agriculture, Brussels, Belgium.
November 25-27, 2001. -Representative of Germany to inform and consult to the European Commission the point of view of Applied Economics about the introduction of Precision Agriculture in the different countries. INCAE. Alajuela, Costa Rica. Carlson School of Management Seminar-INCAE.
January 7-18, 2001. The seminar covered the following topics: Management, resource economics, environment and sustainable development and their management in Latin America (local cases). Languages: German, English, Spanish and French.
Teaching areas
Executive Programs:
Professor Camelia Ilie Cardoza is a leader with more than 30 years of experience in strategy, innovation, and financial management in organizations in Europe, Latin America, and the United States of America. Before her appointment as President of INCAE Business School, a leading business school in Latin America, she was Dean of Strategy and Institutional Affairs, Dean of Executive Education and Strategic Innovation, Chair of the Leadership Center, and full-time professor at INCAE.
During the last decade, INCAE's Executive Education area has been positioned in the Top 25 of the Financial Times world ranking. Likewise, in alliance with Emeritus, she led the creation of INCAE Online, an online education start-up. Over 6,500 participants from 15 countries attend the programs of INCAE each year.
As a professor of Corporate Governance, she leads programs that help presidents, CEOs, and board members improve their governance systems and manage digital transformation and innovation. She has also taught programs and advised multinational corporations such as Banco Santander, PWC, Inter-American Development Bank, Bankinter, Telefónica, Iberia, Maersk, and Copa Airlines.
She was trained as an engineer and obtained a doctorate in business administration at the University of Comillas. She has worked at IE Business School and ESADE Business School in Spain. She was a research fellow at the Rockefeller Center for Latin American Studies at Harvard University and regularly writes in the column "Perspectives in time of change" in the Harvard Review for Latin America.
Dr. Ilie researches corporate governance, higher education, business school models, MBA programs, female entrepreneurship, and leadership. She was recognized as one of the 12 most influential women in business education by BlueSky Thinking. She received the Woman of the Decade award in Education and Leadership in Latin America from the Women's Economic Forum and is listed by Forbes magazine as the 100 most powerful women in Central America and the Caribbean.
Articles
Other articles
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He is a Full Professor at INCAE Business School, where he teaches Industrial Organization, eBusiness and International Finance. He holds a master's degree and a doctorate from Harvard University.
He has conducted research on capital flows to emerging economies, sovereign debt renegotiation processes, particularly those of Ecuador and Argentina, privatization processes in Central America, company valuation methodologies and more recently on global investment strategies.
His article "La Deuda Externa del Ecuador" appeared in Cuadernos de Economía. His articles "Deregulating Telecommunications in Central America" and "Building Electricity Markets in Central America" were published in Larrain, F (2001): Economic Development in Central America, Harvard University Press. In the last issue of the Journal Incae he published "The consistent use of flows and rates in the valuation of companies and projects".
He has advised companies and organizations on risk management, regulation and investment strategies. He has also researched restructuring processes in the electricity and telecommunications industries in Central America, focusing on regulatory and financial aspects.
Articles
Raventós, P. (Pedro) (2020). Negative oil price?
Barbosa, F.; Raventós, P. (Pedro) (2017). Muon Capital Management (D): Convertible Arbitrage.
Barbosa, F.; Raventós, P. (Pedro) (2017). Muon Capital Management (A): An Analytical Outlook on Hedge Funds.
Barbosa, F.; Raventós, P. (Pedro) (2017). Muon Capital Management (C): Merger Arbitrage.
Barbosa, F.; Raventós, P. (Pedro) (2017). Muon Capital Management (B): The Carry Trade.
Raventós, P. (Pedro); Zolezzi, S. (2016). Cement in Central America: Global Players in a Local Industry: Teaching Guide.
Raventós, P. (Pedro); Zolezzi, S. (2015). Electronic tendering of pharmaceuticals and medical devices in Chile.
Raventós, P. (Pedro); Sauma, M. (2014). Capital Market Assumptions at ARPM.
Raventós, P. (Pedro); Ospina, J.M. (2013). Strategic management in Latin America: Introduction to a special section.
Raventós, P. (Pedro); Zolezzi, S. (2011). Sportsbooks and politicians: Place your bet: Teaching Note.
Raventós, P. (Pedro); Zolezzi, S. (2011). Sportsbooks and politicians: Place your bet!.
Raventós, P. (Pedro); Zolezzi, S. (2009). Electronic Procurement of Pharmaceuticals and Medical Devices in Chile: An Initial Empirical Investigation.
Raventós, P. (Pedro) (2007). Rate Flows for Valuation.
Raventós, P. (Pedro); Zolezzi, S. (2006). Sportsbooks Y Politicos: A Quien Le Apuesta? / Sportsbooks And Politicians: Make Your Bet!.
Raventós, P. (Pedro) (2006). Price Limits to Discourage Entry.
Raventós, P. (Pedro) (2006). The Internet Strategy of the Costa Rican Tourism Board.
Raventós, P. (Pedro) (2000). Ecuador's External Debt.
Raventós, P. (Pedro) (1992). Ecuador's External Debt.
Raventós, P. (Pedro) (1987). Special Tariff Regimes.
Raventós, P. (Pedro) (1987). Concepts Of National Accounting.
Raventós, P. (Pedro) (1987). Effective Protection: Questions For Discussion (R).
Books
Research work
In the area of Finance, he has researched the dynamics of capital flows to emerging economies and sovereign debt renegotiation processes, particularly in Ecuador and Argentina. He has also researched restructuring processes in the electricity and telecommunications industries in Central America, focusing on regulatory and financial aspects. Professor Raventós has advised companies and governments on regulatory and strategic issues.
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Roy Gerardo Zúñiga is the Dean of Degree Programs and Full Professor at INCAE Business School, where he teaches the courses Operations Management, Operations Strategy, Digitalization of Operations, Industry 4.0, Operations and Supply Chain Analytics. He is the academic director of the Artificial Intelligence for Organizations Program, the Master in Business Analytics, the Master in Data Analytics, the Young Executives Program, the Leadership for High Potentials Program and the Entrepreneurship Development and Acceleration Program. He teaches in Executive Education and Public Management Programs.
He previously served as dean of the Walter Kissling Gam Campus at INCAE, dean of faculty, director of CLACDS (Latin American Center for Competitiveness and Sustainable Development), dean of executive education, associate dean of marketing and as executive director of INCAE.
He has been a consultant for the World Bank, founder and board member of several companies and advisor to the Industrial Reconversion Program of Costa Rica in the leather and footwear, textile, apparel, food and plastics sectors; general manager of a restaurant chain; as well as process engineer, assistant materials manager and plant manager of Sony Music's Columbia Broadcasting System.
He was nominated by his students at INCAE for the Best Business Professor Award by The Economist, obtaining the number 4 position in the world and the number 1 position in Latin America. His professional, academic and life experience, in more than 50 countries in 4 continents, make him a citizen of the world, with a solid multicultural vision based on countless experiences and learning.
He was nominated by his students at INCAE for the Best Business Professor Award by The Economist, obtaining the No. 4 position in the world and the No. 1 position in Latin America. His professional, academic and life experience in more than 50 countries in 4 continents makes him a citizen of the world, with a solid multicultural vision based on countless experiences and learning.
Those who have worked with him describe him as both an Expert and a Visionary who always looks ahead, in a framework of passion, respect and enthusiasm for everything he does. He is known for refining or adapting existing topics to deliver new solutions and looking at situations from different perspectives. He is an atypical academic, who worked for many years in various organizations before obtaining his PhD, which allows him not only to recognize the underlying problems and complexity, but also to seek sustainable solutions to problems relevant to organizations.
He has held General Management and Functional Management positions in both Service and Manufacturing organizations, developing several works for the Public Sector and NGOs, being able to easily understand different organizational schemes. He is an entrepreneur, consultant, Academically Qualified professor according to the international standards of INCAE Business School, being his research published in academic journals such as Journal of Nonlinear Dynamics, Psychology and Life Sciences, Journal of Business Research, International Journal for Court Administration, Informing Science: The International Journal, Higher Education for the Future, Proceedings System Dynamics, among others.
Member of Boards of Directors for both Private and Civil Society organizations. Founder of a regional consulting group specialized in Complexity Management, Results, Excellence in Strategy Execution, Operations, Metrics and Innovation. He has worked for organizations of different sizes and economic activities, such as: ADELCA, African Court of Human and Peoples Rights, Panama City Hall, Autoridad Reguladora Servicios Públicos, Avícola Salvadoreña, BASF, Banco Agromercantil de Guatemala, Banco General de Panamá, Banco Interamericano de Desarrollo, Banco Nacional, BANESCO, Banco Mundial, Banco Popular, Banco Popular, Bonice de México, Boston Scientific, Café Soluble de Nicaragua, CBC, CCSS, Cervecería Centroamericana S.A. of Guatemala, Cervecería Costa Rica, Cervecería Nacional de Panamá, Coca Cola FEMSA, Coca Cola Interamerican, Columbia Broadcasting System of Sony Music, COMASA of Nicaragua, Compañía Avícola de Centro América, Compañía Nacional de Chocolates of Colombia, CuestaMoras, Fundación Gran Mariscal de Ayacucho of Venezuela, Grupo Hugger, Grupo Kineret, Instituto Costarricense de Electricidad, Instituto Costarricense de Turismo, Instituto de Previsión Social de Paraguay, Kellogg's, Koramsa, Master Card-LEADS, Millicom-TIGO, ILO, Philips, Procter & Gamble, Poder Judicial de Costa Rica, Pfizer, SAB Miller, SigmaQ and Advisor to the Industrial Reconversion Program of Costa Rica in the Leather and Footwear, Textiles, Apparel, Food and Plastics sectors.
He previously served as Dean of the Walter Kissling Gam Campus at INCAE, Dean of Faculty, Director of CLACDS, Dean of Executive Education and as Executive Director of INCAE. He is the Academic Director of the Masters in Business Analytics and Data Analytics. He teaches courses in Operations Management, Operations Strategy, Digitalization of Operations, Industry 4.0, Logistics and Quality and Process Management. He is the Academic Director of the Artificial Intelligence for Organizations Program, the Young Executives Leadership Program and the Leadership for High Potentials Program, and Co-Academic Director of the Middle Management Program. He teaches in Senior Management, Senior Public Management and Service Management Programs.
Leader of several projects of the Latin American Center for Competitiveness and Sustainable Development (CLACDS): Competitiveness of the Information Technology Cluster in Venezuela and Agrotechnology in Ecuador, carried out by a joint effort between INCAE, Harvard University and the Andean Development Corporation, the study of the creation of a Medical Devices Cluster in Costa Rica, Coffee Cluster in El Salvador, Banana Cluster in Costa Rica, Business Climate in the Central American Textile and Apparel Industry, Strategic Action Guide for the Costa Rican Dairy Sector, Strategic Action Guide for the Honduran Textile Maquila, and Non-Tariff Tariff Tariffs for obtaining sanitary registrations in Central America.
Member of System Dynamics Society, Production and Operations Management Society, Global Innovation Management Institute, Informing Science Institute and American Society for Quality. Master Level Certified. Founding member of INTECO and the College of Operational Excellence of the Production and Operations Management Society.
INCAE Professor Emeritus Guillermo Selva Tapia holds a Ph.D. in Business Administration with a specialization in Operations Management from the University of North Carolina at Chapel Hill. He also holds two degrees from the University of Southern California in Los Angeles, a Master's degree in Electromechanical Engineering (MScEE) and a Master's degree in Industrial and Systems Engineering (MScISE). He is a graduate of the Instituto Tecnológico y de Estudios Superiores de Monterrey, Mexico, where he obtained his Bachelor’s degree in Electrical Engineering, and is a member of the Alpha Pi Mu Industrial Engineering Honorary Society.
At the Institution, as a professor he taught classes in the area of Operations, he also served as a researcher, instructor and Associate Dean of the Master's programs. During his career at INCAE , Professor Selva wrote more than 80 case studies and technical notes on energy management, operations management, service management, operational improvement and operations strategy.
Professor Emeritus Selva joined INCAE Business School in Nicaragua in the 1980s after 12 years of professional life in the country's electricity and industrial sector where he reached senior management positions. Professor Selva served at the Nicaraguan Institute of Energy, the organization then responsible for the generation, transmission and distribution of energy throughout the country, as Engineering Manager, Deputy General Director of Operations and Engineering and General Director of Engineering and Constructions.
He also served for two years as Vice General Manager of Industrial Cervecera, S.A. (Cervecería Toña), one of the largest industrial companies in the country. Professor Selva is a graduate of the Instituto Tecnológico y de Estudios Superiores de Monterrey, Mexico, where he obtained his electrical engineering Grade , and of the University of Southern California, Los Angeles, where he obtained his master's degree in electrical engineering (MScEE) and his master's degree in industrial and systems engineering (MScISE). He completed his doctoral studies in business administration specializing in operations management at The University of North Carolina, Chapel Hill.
He is a member of the Alpha Pi Mu Industrial Engineering Honorary Society. At INCAE he has served as a researcher, instructor, professor in the Operations Management area and Associate Dean of the Masters programs. During his career at INCAE Professor Selva has written more than 80 case studies and technical notes on energy management, operations management, service management, operational improvement and operations strategy, teaching these topics in the MBA and Executive MBA programs. He is the author of the book Energy Management, which served as the basis for the structuring of the master's course of the same name.
He also conducted research on the logistics services industry, 3PL, in Central America, the first of its kind, to learn about the characteristics of this industry in the region. The results have been disseminated in different documents of the school, including the Journal INCAE. His areas of interest are related to operations management and strategy, service management, change for operational improvement, supply chain management and logistics, areas in which he has advised numerous companies in the Central American region, Mexico, Dominican Republic and Ecuador.
When he was Associate Dean of Master's Degrees for eight years, Professor Selva supervised and improved the administrative and academic processes of the master's degree programs at INCAE. He also strongly promoted the internationalization of the school and strengthened and expanded relationships with INCAE 's partner schools in the US and Europe. He represented INCAE before EFMD, the European Foundation for Management Development, the EMBAC, the Executive MBA Council, and the Latin American Council of Management Schools, CLADEA, having made several presentations at the annual conferences of these organizations on trends in business school education.
In mid-2008, he was elected by the representatives of the top 400 business schools in the world that make up the Executive MBA Council as a member of its Board of Directors. In June 2008, he served as co-chair of the annual international conference held in Costa Rica with the support of INCAE of the Pan Pacific Business Association, an organization of academics interested in integration issues of the Pacific Rim countries. He is a member of the following academic and management societies: Council of Supply Chain Management Professionals, American Production and Inventory Control Society, Production and Operations Manag.
Teaching areas
Executive Programs
D. in Management Decision Sciences from IE Business School and an MSc. in International Management from the same school. He is an Assistant Professor at INCAE Business School and focuses on Management Decision Sciences.
He is also an Adjunct Professor in the Operations and Technology area at IE Business School, and a member of the Decision Analysis Society (INFORMS), as well as co-editor of the Ask Das column in Decision Analysis Today.
His research focuses on the intersection of theoretical knowledge of decision making (related to mathematical models), and how it is actually done in practice (related to cognitive and social psychology), for application in managerial decisions.
Florian Federspiel is Assistant Professor at INCAE Business School and focuses on Management Decision Sciences.
Prior to joining INCAE Business School, he was a Visiting Scholar in the Operations and Information Management Group at Georgetown University McDonough School of Business in the USA and an Adjunct Professor in the area of Operations and Technology at IE Business School in Spain.
His research focuses on the intersection of theoretical knowledge of decision making (related to mathematical models), and how decisions are actually made in practice (related to cognitive and social psychology), always with the aim of identifying possible failures and interventions to combat such failures in managerial decisions.
He is a member of the Decision Analysis Society of the Institute for Operations Research and the Management Sciences (INFORMS), as well as editor of the Ask DAS column of Decision Analysis Today.
Teaching areas
Programs
Executive Programs
Dr. Arnoldo Rodriguez is an associate professor at INCAE in the areas of Financial Accounting, Managerial Accounting and Control. He earned his Ph.D. from the Carlson School of Management at the University of Minnesota. He is also a graduate of INCAE. Professor Rodriguez is the Director of the Master in Analytics, Innovation and Technology (MAIT) program at INCAE.
He also serves as a consultant to companies in Latin America and has been a guest lecturer at the University of Minnesota, Webster University in St. Louis, and has lectured and taught at universities throughout Latin America. His main academic interests focus on the topics of Value Creation, Risk Management and Accounting Systems Analysis and how companies structure and manage these topics in the age of analytics.
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He currently serves as an assistant professor at INCAE in the following courses: Financial and Managerial Accounting, Control and Budgeting and Applied Research.
He also conducts refresher seminars in the area of Executive Training, and is Director of the Research Center at INCAE.
Among his other activities, Prof. Rodriguez is a consultant to companies in the Central American region, a member of the American Accounting Association and an advisor to the Costa Rican Government in the areas of fraud and manipulation of accounting figures.
Programs
Executive Programs
He is an academic and senior consultant in innovation and technology management with particular emphasis on governance of information platforms and ecosystems, and orchestration of long-term digital transformation processes. He is currently a research associate in the governance of intelligent autonomous systems and Artificial Intelligence, as part of the Trustworthiness of Autonomous Systems (TAS) UK project, at the School of Informatics, University of Edinburgh, UK.
In parallel to his academic life, he has participated in multiple strategic consulting processes in organizational and digital transformation, in various industries and organizations in the public and private sector, both in Latin America and Europe. He has significant experience in the strategic articulation for the adoption of large-scale complex platforms. He has more than a decade linked to INCAE Business School, initially as a consultant and research associate and then as part of the guest faculty. For several years he coordinated the annual evaluation of public service delivery by digital means in Costa Rica, his country of origin; a systematic measurement conducted externally from INCAE, where the citizen's experience when interacting digitally with state institutions was analyzed.
He has co-authored several academic articles and teaching cases on innovation and technological transformation. He has published in academic journals such as the Journal of Management Decisions, International Journal of E-Government, the Journal of Medical Internet Research, among others. In 2011, together with Professor Juan Carlos Barahona, he received first place globally in the case writing competition organized by the European Foundation for Management Development EFMD, in the category of "Innovation and Responsible Leadership".
Professor Elizondo holds a PhD in Science, Technology and Innovation Studies from the University of Edinburgh. His doctoral research, conducted at the National Health Service (NHS) in England, focused on innovation processes and orchestration of information infrastructures in complex ecosystems of organizations, practices, actors, systems and data. As a doctoral researcher he participated in projects with the Data Driven Innovation, the Edinburgh Living-Lab, the Data and Design Lab, the Edinburgh Futures Institute, and the NHS Digital Academy. In addition to his PhD, Professor Elizondo holds an MSc in Science and Technology Studies also from the University of Edinburgh, an MSc in International Business from EGADE Business School, the Business School of the Instituto Tecnológico y de Estudios Superiores de Monterrey (Monterrey campus), an MSc in European Business from ESCP-Europe (Madrid campus), and an Engineering Grade in Computer Science from the Instituto Tecnológico de Costa Rica. He is also a graduate of INCAE's Senior Management Program.
Place of work: INCAE Business School
From: 2008 To: Present
Position: Guest Faculty
Description: "Professor and researcher in information infrastructure innovation, with particular interest in governance and orchestration of digital transformation processes in complex information ecosystems".
Teaching areas
D. in Economics from the University of Michigan in August 2000. He also holds a Master's degree in Statistics (May 1998) and a Master's degree in Economics (December 1997) from the same university. His areas of specialization are: Macroeconomics, International Trade, Econometrics and Statistics.
Professor Quintanilla has been an Instructor at the University of Michigan in the following subjects: Macroeconomics and Microeconomics.
He has written numerous case studies and has published in the Journal of Business Research, and INCAE Business Review.
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Research work
D. in economics from the University of Michigan in August 2000. He also holds from the same university a Master's degree in Statistics (May 1998) and a Master's degree in Economics (December 1997.) His areas of specialization are: Macroeconomics, International Trade, Econometrics and Statistics. Professor Quintanilla has been an Instructor at the University of Michigan in the following subjects: Macroeconomics and Microeconomics.
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Carla Fernández Corrales is the Senior Director of Executive Education & INCAE Online and is an Assistant Professor at INCAE Business School. She earned her Ph.D. in Business Administration with a concentration in Information Systems from the University of Illinois at Urbana-Champaign. In addition, she obtained a Grade in Industrial Engineering and an M.S. in Computer Science with honors, both from the University of Costa Rica. She was awarded a Fulbright scholarship from the U.S. Department of State.
Dr. Fernández Corrales' research focuses on the study of technology management and innovation using machine learning methods. Her teaching and consulting interests focus on the strategic use of information technologies, data science and agile methodologies.
As a consultant, lecturer and TEDx speaker, Professor Fernández Corrales stands out for her ability to communicate highly specialized knowledge about technology to non-technical audiences, establishing connections with the value proposition, strategy and risk analysis in organizations.
Passionate about innovation and the digital transformation of higher education, she has also served in various academic leadership positions, including Director of Educational Technologies (METICS) at the University of Costa Rica, Director of Learning Innovation at INCAE Executive Education and Academic Director of the MBA programs at INCAE Business School.
He specializes in the areas of Strategy and Entrepreneurial Studies and was Dean of INCAE Business School from 2001 to 2007. He is currently Academic Director of the Executive MBA (EMBA) and the Senior Management Program. He was a visiting professor at the University of Michigan, USA for 10 years, at Cotrugli Business School, Europe for 8 years and led the Steve Aronson Research Chair in Strategy and Agribusiness at INCAE for 12 years. He has taught in executive programs at the Business Schools of the Universities of Michigan, Chicago and Duke and In Company programs for Carlsberg, Coca Cola, Oracle, CEMEX, Citibank, Chiquita, among others.
He has more than 30 international academic publications, 60 case studies and four books, namely: The Future of Entrepreneurship in Latin America with J. Haar, Understanding Entrepreneurial Family Businesses in Uncertain Environments: Opportunities and Resources in Latin America with M. Nordqvist et.al., Desafíos Presentes y Futuros del Medio Ambiente y La Productividad en la Agroempresa Centroamericana and Evaluación de Proyectos en Impacto Ambiental.
President and founder of Brenes, Artavia Consultores y Asociados S.A.(www.bacyasociados.com). Among other companies he has consulted in business and corporate strategy, mergers and acquisitions and family businesses in: Kraft CA, Holcim CR, Tetra Pak C&C, Panama Canal Authority, Grupo Britt NV, Grupo Monge, Interbank Peru, Bantrab Guatemala, Fertica Panama, Hospital Clinica Biblica, Televisora de Costa Rica S.A., MercaSid, Grupo Rica, Distribuidora Pedro Oller, Grupo De Sola, among others. Former Minister of Science and Technology and Minister of Agriculture and Livestock of the Government of Costa Rica.
He is Professor of Strategy and Entrepreneurship in the Master's programs and former Dean of the Faculty and Master's programs at INCAE. For 10 years he was Visiting Professor in Entrepreneurial Strategy and International Business at the University of Michigan Business School, Ann Arbor, has been Director of Doctoral Dissertations at HEC, Business School, Paris and has lectured in residential and executive programs at the Business Schools of the Universities of Michigan, Chicago and Duke.
For the past eight years he has been a visiting professor at Cotrugli Business School, Europe. He has taught "In Company" programs, among other companies, for Alstom Group, Roche, Carlsberg, Coca Cola, BASF, Oracle, Novartis, CEMEX, COFIA-AFP - Citibank, Sanofi, Millicom (TIGO) and Chiquita.
Professor Brenes is currently the Director of the Executive MBA (EMBA), Director of the Senior Management Program (PAG) at INCAE and holder of the Steve Aronson Chair in Strategy and Agribusiness. The Chair was created thanks to a significant donation from Mr. Steve Aronson, founder of the Britt Group N.V.
Professor Brenes has a number of international publications including the edition of two books, "The Future of Entrepreneurship in Latin America" with J. Haar and "Understanding Entrepreneurial Family Businesses in Uncertain Environments: Opportunities and Resources in Latin America" with M. Nordqvist et al, the first in second edition 2016 and the second from 2012. Other recent publications include "Learning to become a high reliability organization in the food retail business", "Assesing agri-business firms' performances: Organizational and marketing business models of high/low sales and ROE outcomes", Strategy and innovation in emerging economies after the end of the commodity boom-insights from Latin America" and "Hospital Clinica Biblica in 2013" published in the Journal of Business Research, 2016. Additionally, Professor Brenes has 12 articles published in internationally prestigious academic journals, more than 50 case studies and two other books entitled "Desafíos Presentes y Futuros del Medio Ambiente y la Productividad en la Agroempresa Centroamericana" (Present and Future Challenges of the Environment and Productivity in Central American Agribusiness) and "Evaluación de Proyectos en Impacto Ambiental" (Project Evaluation in Environmental Impact).
In addition to his academic work, Dr. Brenes is founder of the consulting firm bac&asociados S.A. His work in the area of consulting is focused on business and corporate strategy, mergers and acquisitions and the management of family businesses. Some of the organizations for which he has collaborated include: Banco Davivienda, Kraft CA, Holcim CR, Tetrapak CA&C, Chiquita CA, Panama Canal Authority, Grupo Britt NV, Grupo Monge, Grupo Cuesta de Moras, Hospital Clínica Bíblica, Televisora de Costa Rica S.A., Distribuidora Pedro Oller, Grupo De Sola, Alimentos Pro Salud (Sardimar), Industrias Borja, Banco Popular y de Desarrollo Comunal (CR), Banco de Costa Rica, Interbank Perú, Banco Salvadoreño, Banco del Pacífico, POPS, Cemento Panamá and Bolsa de Valores de Guayaquil. Additionally, he is a member of the Board of Directors of different companies in the fields of health, services to oil companies, construction, retail and agribusiness.
During the period from May 1998 to June 2000, he served as Minister of Science and Technology and Minister of Agriculture and Livestock of the Government of Costa Rica and, as such, was also Chairman of the Board of Directors of public companies in the areas of production, irrigation and drainage and marketing of agricultural, agro-industrial and fishing products.
D. in Agricultural Economics with a major in International Trade and Marketing from the University of Florida (Gainesville) with the support of a Fulbright scholarship from the U.S. Government, and an MBA with honors in Business Administration from INCAE. Previously, he obtained a Grade in Industrial Engineering from the University of Costa Rica.
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Executive Programs
Alberto Trejos received his Ph.D. in economics from the University of Pennsylvania. As an academic, he has been a faculty member at Northwestern University and INCAE, where he also served as Dean and as director of the Latin American Center for Competitiveness and Sustainable Development. He has been a visiting scholar at the University of Michigan, the Institut d'Anàlisi Econòmica de Barcelona, the University of California and the Federal Reserve Bank of the United States. He has published extensively in both academic journals and practitioner media, especially in monetary theory, macroeconomics, international trade and development.
He is currently the president of Grupo Cuestamoras, and for two decades has been part of the governance (in Costa Rica and regionally) of the financial group BAC-Credomatic. He is a partner of the consulting firms CEFSA and DRP, and has provided his services to governments, international organizations and companies in 60 countries, mainly in the Americas, Europe and Africa.
In Costa Rica he was minister of foreign trade, a position from which he led the negotiation of CAFTA. He was one of the original members of the Financial System Supervisory Council and, for almost a decade, president of CINDE, the agency for attracting foreign direct investment. He participated in the design and negotiation of the Worker Protection Law, which constituted the integral reform of the pension system.
He has been a founding director of the Brenthurst Foundation in South Africa, the Democracy Lab and the advisory board of the New York University School of Public Health. He also chaired the Arias Foundation for Peace and Democracy. He has been a judge in international disputes before the World Trade Organization.
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Alberto Trejos received his Ph.D. in economics with honors from the University of Pennsylvania in 1994. He has been a faculty member at Northwestern University, and a visiting professor at the University of Michigan and the Institut d Analisi Economica de Barcelona.
At INCAE he has served as dean and director of his think-tank, the Latin American Center for Competitiveness and Sustainable Development. His academic work focuses on monetary economics, macroeconomics, international economics and development.
In public policy, he served as Costa Rica's Minister of Foreign Trade, during which time he led the negotiation of CAFTA. He has also been president of CINDE, the investment attraction office, and a member of the National Council of Supervision of the Financial System. He participated in the design and negotiation of the pension system reform.
In private practice, he is a partner at CEFSA, the leading macroeconomic consulting firm in his country. He is a member of the board of directors of several important companies in Costa Rica, including the bank BAC San José, Corporación Cuestamoras, the newspaper El Financiero and the distributor DIPO.
Internationally, he has been a consultant and expert for governments, international organizations and companies in 50 countries in Latin America, Europe and Africa. He is a director of the Brenthurst Foundation in South Africa. He directs the International Council on the Economy for the President of Malawi, and is a member of the Board of International Advisors for the President of Mozambique.
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Urs Jäger is a strategist, researcher and teacher, specialist in strategic change management, leadership, business ethics, entrepreneurship and impact management with extensive experience in Europe and Latin America.
He is the Senior Director of Impact and Sustainability and Associate Professor at INCAE Business School, and Executive Director of VIVA Idea. He guides his work from approaches of action research methodology, sustainability, entrepreneurship and social innovation, with a focus on the inclusion of formal and informal markets, working in emerging countries.
He holds the VIVA Idea Schmidheiny Chair in Sustainability at INCAE Business School, in joint leadership with other colleagues. The Chair focuses on developing solutions that enable leaders to manage their impact and develops solutions based on an action research approach.
As executive director of VIVA Idea, an organization that is part of the VIVA Trust ecosystem of organizations that supports sustainable development throughout Latin America, he executes processes of action, accompaniment and training for leaders of companies, foundations, governments, non-governmental organizations and communities in managing impact. Impact management means the way in which leaders can make decisions and act to promote social progress. In this process, VIVA Idea collaborates with the Chair at INCAE Business School.
Urs Jäger's research focuses on collaborations between actors in unequal situations (such as indigenous peoples and multinational corporations), drivers of informal market development and governance practices that strengthen informal market development with a focus on social and economic progress. Together with his teams, he has developed action-research studies in Europe, Indonesia and more than ten countries in Latin America.
2013 to date: Associate Professor. INCAE Business School (Costa Rica)
2013 to date: Research Director. VIVA, in collaboration with INCAE Business School (Costa Rica).
2007 to date: Associate Professor (Privatdozent). University of St. Gallen (Switzerland).
2011 to 2012: Visiting Research Professor. INCAE Business School (Costa Rica)
2006 to 2011: Founding Co-Director. Center for Leadership and Values in Society (CLVS-HSG), University of St. Gallen. 2006: Visiting Scholar. Peter F. Drucker and Masatoshi Ito Graduate School of Management, Los Angeles (USA).
2003 to 2006: Assistant Professor. Institute of Management, University of St. Gallen.
2000 to 2003: Management Accountant/Financial Services Project Manager and Human Resource Consultant. Lufthansa Group (aviation company) (Frankfurt, Germany)
1999 to 2000: Research Associate. Institute for Leadership and Human Resources Management, University of St. Gallen.
1998 to 1999 : Portfolio Management Analyst. Investment banking firm (Zurich, Switzerland).
1998: Junior Consultant. Management Centre of St. Gallen (MZSG). (St.Gallen)
1997 to 1998: Project Member. Institute for Business Ethics, University of St. Gallen.
1997: Consultant. Consulting Group for Nonprofit-Organizations (BSU). (Stuttgart, Germany)
1996: Researcher. Institute of Work Psychology, Swiss Federal Institute of Technology (ETH) (Zürich, Switzerland).
1991 to 1992: Corporal. Swiss Military Service (Switzerland)
Executive Programs
Senior Researcher and IPS Project Director of the Latin American Center for Competitiveness and Sustainable Development (CLACDS) of the INCAE Business School, and expert in methodology of The Social Progress Imperative, where he participates in the design and implementation of the sub-national projects of the Social Progress Network. Lecturer in methodological trainings for the measurement of Social Progress held at the Massachusetts Institute of Technology (MIT), the INCAE and the What Works in Social Progress 2017 conference in Iceland. Economist from the Instituto Tecnológico Autónomo de México (ITAM), with two master's degrees from the London School of Economics (LSE), in Social Policy, and Population and Development.
He has worked in the Mexican Ministry of Finance, central banking, academia and the financial sector. Recently I have developed projects for civil society applying digital tools and data sources in order to incorporate to the traditional economic and social analysis the new technologies that are currently redefining the individual, society, government and markets. He has published different papers on human development and migration, institutional transparency, open data and governance; in addition to participating as an economic analyst in different media in the region, in events and conferences such as TEDx Pura Vida 2016, TEDx INTEL 2016, and TEDx INCAE 2017. He is currently collaboratively designing, together with experts in innovation and Costa Rican social entrepreneurship, an innovation platform for the Costa Rican social entrepreneurship ecosystem using the Social Progress Index as a tool for diagnosis and social impact; in order to encourage disruptive interventions with sustainable business models to generate inclusive growth in the most disadvantaged regions of the country.
Place of work: The Social Progress Imperative
From: 2014 To: 2015
Position: Senior Methodologist
Description: Design and development of Social Progress initiatives at sub-national level; mainly in Brazil, Paraguay, Chile, Costa Rica, Guatemala, Peru, Bolivia, El Salvador and Panama, in Latin America; and the states of Michigan and Massachusetts in the United States. Development of technical and methodological workshops on the Social Progress model. Collaborated in the development of the methodology for measuring Social Progress at the municipal, city, community and household levels. Participated in the global launches of the Social Progress Index 2014 and 2015, the Skoll World Forum and the Atlantic Council 2015.
Place of work: ETHOS/USAID
From: 2012 To: 2013
Position: Researcher
Description: Quantitative and qualitative analysis to assess the impact of tax incentives on the country's productivity and competitiveness. The proposed methodology consisted of an impact evaluation, using a Propensity Matching Score model, a cost-benefit analysis; and a qualitative analysis. The data used for the evaluations came from a national business survey, which I helped to elaborate and process. Participate in the design of the project's communication strategies, through online visualizations, interactive maps and social media dissemination.
Place of work: CREA Mas
From: 2011 To: 2012
Position: Consultant
Description: Design of statistical indicators and econometric techniques to evaluate social interventions. In addition to developing interactive maps at the local level for the organization and administration of interventions, according to the social and economic characteristics of its beneficiaries, in order to evaluate and measure the operational strategies of the NGO.
Place of work: Ministry of Finance and Credit
From: 2007 To: 2009
Position: Deputy Director of Projects of the Investment Unit
Description: Research and propose new evaluation methodologies for investment projects. Coordinate the liaison between the entities and the Unit to guarantee the methodological compliance of the cost-benefit evaluations according to the current regulations. Evaluating and sanctioning more than 200 infrastructure projects in different areas, such as hospitals, clinics, highways, schools, natural reserves, conservation areas, satellite infrastructure, military equipment, oil installations, among others, with an approximate value of 10,000 million dollars. I participated in the consolidation and compilation of Volume VII of the Federal Expenditure Budget during two budget cycles.
Place of Work: Banco de México
From: 2006 To: 2007
Position: Economist
Description: Manage and update the labor market and productivity databases of the bank's website. Performed literature reviews to propose quantitative methodologies to improve the country's productivity measurements. In addition, he was in charge of the economic situation reports for the bank's Board of Governors, specifically on issues related to inflation, productivity and labor market dynamics.
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Giovanni Visentin is an Assistant Professor of Marketing at INCAE Business School. His research focuses on the intersection of strategic leadership and marketing management, examining the ability of chief marketing officers (CMOs) to influence long-term marketing strategies. In addition, Professor Visentin studies consumer behavior to determine the socio-psychological characteristics that influence their ability to make long-term decisions on financial investments, food and sustainability.
Visentin uses archival and textual data, through essentially quantitative methods such as Machine Learning and Natural Language Processing (NLP), to understand phenomena such as managerial myopia, stakeholder management and financial performance in a variety of empirical contexts, including social networks, product markets and financial markets.
He has presented his research at numerous international conferences and is a member of several international academic and professional associations, including the American Marketing Association, the Academy of Marketing Science, the Association of Marketing Theory and Practice, the European Marketing Academy, the Strategic Management Society and the Academy of Management (STR and MOC divisions).
Professor Visentin's doctoral dissertation, entitled: "Leadership Determinants of Myopic Management: Implications for Marketing", received much attention in the field of marketing management and was selected as outstanding by the French Marketing Association (AFM). Her teaching experience includes teaching case-based courses on the application of analytical tools for business decision making to Global MBA, Online MBA and Executive MBA students at INCAE Business School.
Previously, his career was focused on consulting, serving as a lead consultant and project manager for multinational companies and leading law firms. His areas of expertise include legal and tax advisory, intangible asset valuation, corporate finance and forensic accounting.
He earned his PhD in Management Sciences from ESCP Business School in Paris and his MSc in Accounting and Finance from Bocconi University in Milan. In addition to his Italian mother tongue, Giovanni is fluent in English and French, and is practicing his Spanish to add to his list of languages.
