Operational excellence aims to maximize asset utilization, reduce costs, increase efficiency, upgrade and improve customer interaction, and respond to an ever-increasing demand for customized and innovative products and services.
Thanks to this program you will understand in a holistic and systemic way the concepts and tools necessary to create a competitive advantage through operating systems and respond to all these needs of today's environment.
Conceptualizing the strategic importance of processes Philosophy and practice of a universal model of operational excellence
Mapping the value stream: key business process metrics
Digital transformation of processes: choosing the right technology
Process mining: the state of the art in the quest for excellence
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Roy Gerardo Zúñiga is the Dean of Degree Programs and Full Professor at INCAE Business School, where he teaches the courses Operations Management, Operations Strategy, Digitalization of Operations, Industry 4.0, Operations and Supply Chain Analytics. He is the academic director of the Artificial Intelligence for Organizations Program, the Master in Business Analytics, the Master in Data Analytics, the Young Executives Program, the Leadership for High Potentials Program and the Entrepreneurship Development and Acceleration Program. He teaches in Executive Education and Public Management Programs.
He previously served as dean of the Walter Kissling Gam Campus at INCAE, dean of faculty, director of CLACDS (Latin American Center for Competitiveness and Sustainable Development), dean of executive education, associate dean of marketing and as executive director of INCAE.
He has been a consultant for the World Bank, founder and board member of several companies and advisor to the Industrial Reconversion Program of Costa Rica in the leather and footwear, textile, apparel, food and plastics sectors; general manager of a restaurant chain; as well as process engineer, assistant materials manager and plant manager of Sony Music's Columbia Broadcasting System.
He was nominated by his students at INCAE for the Best Business Professor Award by The Economist, obtaining the number 4 position in the world and the number 1 position in Latin America. His professional, academic and life experience, in more than 50 countries in 4 continents, make him a citizen of the world, with a solid multicultural vision based on countless experiences and learning.
He was nominated by his students at INCAE for the Best Business Professor Award by The Economist, obtaining the No. 4 position in the world and the No. 1 position in Latin America. His professional, academic and life experience in more than 50 countries in 4 continents makes him a citizen of the world, with a solid multicultural vision based on countless experiences and learning.
Those who have worked with him describe him as both an Expert and a Visionary who always looks ahead, in a framework of passion, respect and enthusiasm for everything he does. He is known for refining or adapting existing topics to deliver new solutions and looking at situations from different perspectives. He is an atypical academic, who worked for many years in various organizations before obtaining his PhD, which allows him not only to recognize the underlying problems and complexity, but also to seek sustainable solutions to problems relevant to organizations.
He has held General Management and Functional Management positions in both Service and Manufacturing organizations, developing several works for the Public Sector and NGOs, being able to easily understand different organizational schemes. He is an entrepreneur, consultant, Academically Qualified professor according to the international standards of INCAE Business School, being his research published in academic journals such as Journal of Nonlinear Dynamics, Psychology and Life Sciences, Journal of Business Research, International Journal for Court Administration, Informing Science: The International Journal, Higher Education for the Future, Proceedings System Dynamics, among others.
Member of Boards of Directors for both Private and Civil Society organizations. Founder of a regional consulting group specialized in Complexity Management, Results, Excellence in Strategy Execution, Operations, Metrics and Innovation. He has worked for organizations of different sizes and economic activities, such as: ADELCA, African Court of Human and Peoples Rights, Panama City Hall, Autoridad Reguladora Servicios Públicos, Avícola Salvadoreña, BASF, Banco Agromercantil de Guatemala, Banco General de Panamá, Banco Interamericano de Desarrollo, Banco Nacional, BANESCO, Banco Mundial, Banco Popular, Banco Popular, Bonice de México, Boston Scientific, Café Soluble de Nicaragua, CBC, CCSS, Cervecería Centroamericana S.A. of Guatemala, Cervecería Costa Rica, Cervecería Nacional de Panamá, Coca Cola FEMSA, Coca Cola Interamerican, Columbia Broadcasting System of Sony Music, COMASA of Nicaragua, Compañía Avícola de Centro América, Compañía Nacional de Chocolates of Colombia, CuestaMoras, Fundación Gran Mariscal de Ayacucho of Venezuela, Grupo Hugger, Grupo Kineret, Instituto Costarricense de Electricidad, Instituto Costarricense de Turismo, Instituto de Previsión Social de Paraguay, Kellogg's, Koramsa, Master Card-LEADS, Millicom-TIGO, ILO, Philips, Procter & Gamble, Poder Judicial de Costa Rica, Pfizer, SAB Miller, SigmaQ and Advisor to the Industrial Reconversion Program of Costa Rica in the Leather and Footwear, Textiles, Apparel, Food and Plastics sectors.
He previously served as Dean of the Walter Kissling Gam Campus at INCAE, Dean of Faculty, Director of CLACDS, Dean of Executive Education and as Executive Director of INCAE. He is the Academic Director of the Masters in Business Analytics and Data Analytics. He teaches courses in Operations Management, Operations Strategy, Digitalization of Operations, Industry 4.0, Logistics and Quality and Process Management. He is the Academic Director of the Artificial Intelligence for Organizations Program, the Young Executives Leadership Program and the Leadership for High Potentials Program, and Co-Academic Director of the Middle Management Program. He teaches in Senior Management, Senior Public Management and Service Management Programs.
Leader of several projects of the Latin American Center for Competitiveness and Sustainable Development (CLACDS): Competitiveness of the Information Technology Cluster in Venezuela and Agrotechnology in Ecuador, carried out by a joint effort between INCAE, Harvard University and the Andean Development Corporation, the study of the creation of a Medical Devices Cluster in Costa Rica, Coffee Cluster in El Salvador, Banana Cluster in Costa Rica, Business Climate in the Central American Textile and Apparel Industry, Strategic Action Guide for the Costa Rican Dairy Sector, Strategic Action Guide for the Honduran Textile Maquila, and Non-Tariff Tariff Tariffs for obtaining sanitary registrations in Central America.
Member of System Dynamics Society, Production and Operations Management Society, Global Innovation Management Institute, Informing Science Institute and American Society for Quality. Master Level Certified. Founding member of INTECO and the College of Operational Excellence of the Production and Operations Management Society.
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